New Client Welcome: What to Expect and What's Next

Welcome New Client! We are thrilled to start working with you on your project.


Once you are ready to get started on the project, and you've selected your Proposal Package and Payment preference, we send that over to our legal team who will start preparing your client contract 🥂 this is where we make our relationship official 😉 The contract is simply putting your proposal down into an agreement that protects both you (ensuring that we do what we say we're going to do, when we say we're going to do it) and it protects our designers who are working hard on your project (ensuring they actually get paid for their work!) It's quite simple and only takes approximately 24-48 hours to prepare. Once your contract is ready for you to view sign, you'll receive a notification at the email address you provided or contacted us with. The entire process (including the signing) is done online via HelloSign and easily completed in less than 10 minutes.


Once you've signed the contract, we'll send you over your first invoice! While we're waiting on the initial payment, we'll begin preparing your client portal and folder. Your client portal is where you will be able to book appointments, get in touch with our team, access client resources, and add any necessary assets for the completion of the project. During the process you'll have access to your designer and our team via support through email and (3) video chat sessions conducted via Zoom. While we are a very fast and efficient team, the process is a little more "in-depth" or "intensive" than working with some other designers and does require consistent communication and access to you via email for the duration of your project. We recommend that you make a habit to check your emails one to two times per day Monday through Friday while we are completing the project to ensure that we are able to work in a timely manner. Thank you so much for the opportunity to work with your business or brand! It's an honor. Sara Michaels CEO and Founder, The Loft 30A and #TeamSaraMichaels

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